Patricia B. Henning

 

Professional Management Skills and Experience:

Management: Ten years experience in hotel management, professionally skilled in all areas. Opened tourist destination Sleep Inn in Charleston, SC. Opened 130 room all suites extended stay property (Houston, TX), managed conversion of same to mainstream, limited service, all suites property. Managed 130 room hotel with restaurant, bar and meeting space. Managed 159-room tourist destination property, (Branson, MO) only two years old, achieved 100% occupancy increase in each month on property. Two years as manager of 130 room, eight-year-old airport property; achieved 22% occupancy increase in that time. Traveled as “relief manager” for approximately four months, gained skills in management of varied types of properties from South Texas to East Coast, from resort and tourist properties to highway properties and airport properties.

Personnel: Experienced in recruitment, hiring and training staff, as well as periodic performance reviews. Developed employee incentives to reduce employee turnover and achieve corporate goals. Additional responsibilities included research and filing workman’s compensation claims and training employees in policy and procedures for compliance with OSHA and EPA requirements.

Training: Skilled in hands-on training of staff and development of training materials . Experienced in leading seminars. Achieved trainer certifications in several training modalities.

Financial: Responsibilities included administration of payroll, accounts receivable and accounts payable, petty cash accounting procedures. Purchasing responsibilities included monthly supply items as well as major equipment and capital expenditures. Skilled at efficient management of resources, analysis and implementation of cost controls to achieve healthy, balanced P & L.

Marketing: Designed and implemented marketing plans, including special promotions. Accustomed to use of STAR reports, CRS reports in developing/evaluating marketing strategy. Proponent of yield management, niche marketing, effective cost controls and "outside the box" innovative programs. Skilled in advertising copy writing and graphic design of marketing materials.

Computer: Computer literate with experience in word processing, spreadsheet, data base and desk top publishing software programs, as well as several other task-specific software programs. Increased company efficiency and production capabilities through research, selection and installation of computer systems and selection of appropriate software.

HOSPITALITY INDUSTRY EXPERIENCE:

Hospitality Dynamics, Livonia , MI – May, 2001 – Present

Contracted assignments included market research, training needs assessments, etc. Some projects included development of marketing materials, computer training and web development.

 

Charlestown Management Hotels, Charleston, SC – May, 2000- April, 2001

Recruited for interim GM position at Holiday Inn Express, subsequently assigned as opening GM for new- build Sleep Inn.

As opening GM, coordinated pre-opening processes, including pre-marketing, recruiting, t raining, setting up systems for Front Desk and Admin. Office.

Successfully completed Choice Hotels GM Certification.

Prime Hospitality, Houston , TX . October, 1997-May, 2000

Recruited to open 130 room, all suite property in Houston Medical Center. Responsible for over-all project management, coordination of pre-opening processes, liaison to contractors, and recruitment, hiring and training of entire staff.

Designed and implemented advance marketing program resulting in extremely s uccessful ramp-up, achieved occupancy index of 117% by end of six months.

Involved in conversion of property from extended stay to mainstream limited service, including name change, brand conversion, implementation of new services, etc.

Recognized for outstanding by Prime Hospitality and Wellesley Inn & Suites chain, resulting in annual awards for "Highest RevPAR" and "Highest Profitability."

 

Remington Hotel Corporation, Dallas, TX. August, 1996 - April, 1997

Assignments included temporary GM assignments at Ramada Ltd., Gulf Shores, AL, at Days Inn of Greensboro, NC, as well as GM assignment to Howard Johnson of Middletown, NY . Attended Howard Johnson conference in San Francisco and completed Howard Johnson General Manager Orientation.

 

Travelers Inn , Branson, MO. October 1, 1995 - August , 1996

Recruited maximize market share and revenues for under-performing new property (18 months old). Developed innovative marketing plan for target markets. Organized Group Sales, developed tracking systems for trends, cancellations, etc. Increased monthly occupancy and revenues by more than 100% over previous year, each month. Established new accounts. Proposed, designed and implemented projects to increase visibility and presence in market, resulting in significantly higher occupancy and revenues from previously untapped markets.

 

La Quinta Inns, Inc., San Antonio , TX . May 10, 1993 - September 25, 1995

Completed ten week training with LaQuinta, which included:

1. 3 week "boot camp", on property, training in all hourly positions in the hotel
2. 3 week management policy and procedures training at corporate headquarters
3. 4 week in-depth management training on property, concluded with week-long assignment as releif manager in charge of property

Upon completion of training. spent approx. 4 months traveling and serving as "relief manager', first in the Southwest, with the final 3 months spent working Eastern Region properties, from South Carolina, through Virginia.

Assigned to airport property on November 8, 1993.

Achievements included:

• 17% increase in revenue, 1994 over 1993.
• Increased revenue consistently, each month, compared to same month, previous year.
• Achieved overall occupancy increase of 22%.
• As revenues and occupancies increased, implemented cost controls that resulted in profit increase flow-through of more than 85%.

 

EDUCATION:

University of Michigan , BA, With Distinction,

Major: Psychology / Minor: Sociology

ACADEMIC AWARDS AND HONORS:

• Graduated Cum Laude, with a 3.67 GPA
• Honors Program in Psychology
• Honors Program for College of Arts Science and Letters
• Psi Chi, National Honor Society in Psychology - Chapter President
• Awarded Graduate Fellowship to Rice University
• Henry Ford Community College . 1977-1979 Dean’s List AAUW Scholarship

Hospitality Industry Training

CORE Training, Choice Hotels – October, 2000

TLC, Choice Hotels – September, 2000

Revenue Management/HIRO – August, 2000

WITS Forum, Prime Hospitality – July, 1998

More Than a Gut Feeling, Prime Hospitality – March, 1998

Professional Selling Skills – Prime Hospitality – January, 1999

General Manager Certification – Howard Johnson – January, 1997

General Manager Certification – La Quinta Inns – May, 1993

 

Hospitality Industry Achievements

Wellesley Inn & Suites, Annual award, 1999-Highest RevPAr

Wellesley Inn & Suites, Annual award, 1999-Highest Profitability

ORGANIZATIONAL EXPERIENCE:

Currently serving on Board of Directors, Pinestead Reef Timeshare Owners Assn., Traverse City, MI

University Village Optimist Club, Chapter President, Charter Member

Houston Area Quick Printers Association, served on Board of Directors

National Association of Women Business Owners, Houston Chapter, served on Scholarship Committee, also served as Corporate Sponsor

City of Melvindale , MI , Coordinator for Volunteer Activities

Organized volunteers, served as liaison with city government, media, community business leaders

Gulf Coast Mensa – Proctor for Non-Language IQ Tests

 

Additional Professional Training / Skills

Nursing Home Administrator license, State of MI

Computer Training

• Access 2000 – Levels 1,2,3
• Excel 2000 – Levels 1,2,3
• Word 2000 – Levels 1,2,3
• PowerPoint 2000 – Levels 1,2
• PowerPoint 2000 – Presentation Skills
• Outlook 2000 – Levels 1,2
• HTML Fundamentals – Levels 1, 2
• InternetWorking Fundamentals
• Digital Imaging
• Photoshop 5.0
• Publisher 2000 Intro

 

NLP Center of Texas , Neuro Linguistic Programming

• Trainer Training
• Master Practitioner Certification
• Practitioner Certification

 

American Red Cross, Charleston, SC

• First Aid
• Adult, Infant and Child CPR

Swimming Pool Mgt. Certification, Allegheny County, PA

Pesticide Applicator’s License, Allegheny County, PA

Effectiveness Training, Inc., Solana Beach, CA

Trainer Authorizations:

• Youth Effectiveness Training, PA Dept. of Agriculture - July,
• Parent Effectiveness Training American Red Cross , Houston , Texas .
• Effectiveness Training For Women Disaster Relief Caseworker -

American Red Cross, Houston, TX

• Disaster Relief - Damage Assessment (Volunteer for Disaster Assessment, Floods)
• Disaster Relief - Case Management

Private Pilot License , SEL. 1981